Returns & Refunds Policy
Due to the perishable nature of our artisanal cheeses, we can only accept returns for items that arrive damaged or incorrect. Please notify our customer service team within 48 hours of delivery to ensure a swift resolution.
Contact Customer Support
Email our team with your order number and a brief explanation of the issue regarding your cheese delivery.
Provide Evidence
Attach clear photographs of the damaged packaging or incorrect items to help our quality control team assess the claim.
Keep Items Refrigerated
Ensure the products are stored in appropriate chilled conditions while we process your request to maintain food safety standards.
Receive Refund or Replacement
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement free of charge.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing